Adjustable Telescopic Handle
The trolley features a strong aluminum telescopic handle designed for smooth and effortless height adjustment. The adjustable mechanism allows you to extend or retract the handle to a comfortable height, making it easy to maneuver during travel. Built for durability and stability, the handle ensures a firm grip and seamless control, reducing strain on your arm while moving through airports, stations, or streets.
Key benefits:
- Smooth height adjustment for user comfort
- Strong, lightweight aluminum construction
- Easy handling and better control while traveling
- Designed for long-lasting performance and everyday use
Premium Textured Fabric
The trolley is crafted with high-quality textured fabric that offers enhanced durability and a refined look. The specially designed surface is scratch-resistant, helping the luggage maintain its appearance even after frequent use. Built for everyday travel and long journeys, the fabric provides added protection against wear and tear while keeping the suitcase stylish and long-lasting.
Key benefits:
- Durable, premium textured fabric
- Scratch-resistant surface for extended lifespan
- Maintains a clean, stylish appearance over time
- Designed for long-lasting, reliable travel use
Heavy-Duty Zipper
The trolley features a robust, heavy-duty zipper designed for smooth and secure closure. Reinforced edges provide added protection, keeping your belongings safe throughout your journey.
Key benefits:
- Smooth and secure zipper operation
- Reinforced edges for extra protection
- Durable construction for long-term use
- Helps keep belongings safe and secure
Reinforced Wave Design
The reinforced wave-patterned exterior adds extra strength while enhancing the suitcase’s modern design. The embossed structure helps absorb impact and maintain shape during travel.
Key benefits:
• Strong embossed wave design for added durability
• Improved resistance to pressure and impact
• Stylish and modern appearance
• Maintains structure during frequent travel
Smooth Rolling Wheels
Equipped with high-quality wheels that ensure effortless and noise-free movement. Designed for stability and smooth rolling, the wheels make travel easy across airports, roads, and indoor surfaces.
Key benefits:
- Smooth, noise-free rolling wheels
- Easy maneuverability on multiple surfaces
- Enhanced stability while moving
- Reduces effort during travel
Authentic Zenvoy Brand
The trolley is crafted under the authentic Zenvoy brand, reflecting quality, reliability, and attention to detail. Designed to meet the needs of modern travelers, it combines durable materials with a stylish finish, making it suitable for both short trips and long journeys.
Key benefits:
- Genuine Zenvoy branding for trusted quality
- Designed for short trips and extended travel
- Premium finish with attention to detail
- Reliable performance for everyday use
Shipping Policy
Effective Date: 15/10/2025
Thank you for choosing ZENVOY BAGS (OPC) PVT LTD, your trusted destination for premium bags and everyday carry essentials. We are committed to delivering your order safely, efficiently, and on time.
Please review our Shipping Policy carefully before placing an order.
1. Order Processing
Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance.
Processing Time
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Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
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During sales, promotions, or peak seasons, processing times may be slightly extended.
Order Verification
For security purposes, some orders—especially Cash on Delivery (COD) orders—may require verification via phone call, SMS, or WhatsApp. Orders that cannot be verified may be cancelled.
Note: Order processing time is separate from shipping transit time.
2. Shipping Methods & Estimated Delivery Time
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Domestic) | 5–7 business days | Free on orders above ₹499 |
| Expedited Shipping (Domestic) | 2–3 business days | ₹50 extra |
| Express Shipping (Domestic) | 1 business day | ₹150 extra |
Please Note:
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Delivery times are estimates and may vary due to courier delays, weather conditions, or remote locations.
3. Shipping Charges
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Shipping charges are calculated at checkout based on delivery location and selected shipping method.
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Free standard shipping is available on domestic orders above ₹499 (before taxes and after discounts).
4. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
Tracking updates may take 24–48 hours to reflect after dispatch.
5. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
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We are not responsible for delivery failures due to incorrect or incomplete addresses.
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Address changes are only possible before shipment. Contact us immediately at nagaraj@zenvoybags.com if corrections are needed.
6. Undeliverable or Refused Shipments
If an order is returned due to:
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Incorrect address
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Customer unavailability
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Refusal to accept delivery
The order will be refunded after deducting shipping and handling charges.
Re-shipping can be arranged at an additional cost.
7. Lost, Stolen, or Damaged Shipments
Lost or Stolen Packages
Once marked as Delivered by the courier, ZENVOY BAGS (OPC) PVT LTD is not responsible for lost or stolen packages. Please ensure a secure delivery location.
Damaged Packages
If your order arrives damaged, notify us within 48 hours of delivery with clear photos of the product and packaging for assistance.
8. Delivery Restrictions
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We do not ship to P.O. Boxes, APO/FPO addresses, or restricted locations.
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Certain remote areas may experience extended delivery timelines.
9. Pre-Orders & Special Releases
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Pre-order items ship on or after the specified release date.
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Release dates may change due to logistical factors.
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Pre-orders are charged at the time of purchase to reserve inventory.
10. Shipping During Peak Seasons
During festivals, promotions, and sales events, delivery timelines may be extended due to high order volumes. We appreciate your patience.
11. Cash on Delivery (COD) Shipping Terms
COD Availability
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Cash on Delivery (COD) is available for select domestic locations only.
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COD availability depends on courier serviceability at the delivery address.
COD Charges
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A COD service fee (if applicable) may be added at checkout.
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COD charges are non-refundable, even if the order is returned or cancelled after dispatch.
COD Order Verification
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All COD orders are subject to verification via phone call, SMS, or WhatsApp.
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Orders that cannot be verified may be cancelled without prior notice.
Payment at Delivery
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Full payment must be made in cash at the time of delivery.
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Please keep the exact amount ready to avoid delays.
Failed or Refused COD Deliveries
If a COD order is:
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Refused at delivery
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Undelivered due to repeated absence
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Returned due to incorrect address
We reserve the right to:
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Cancel future COD orders from the same customer
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Deduct shipping and handling charges from any eligible refund
COD Returns & Refunds
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COD orders follow our Return & Refund Policy.
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Refunds for COD orders will be processed via bank transfer or store credit.
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COD fees and shipping charges are non-refundable, unless the return is due to our error.
COD Cancellations
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COD orders cannot be cancelled once shipped.
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Cancellation requests after dispatch will be treated as returns.
Right to Restrict COD
ZENVOY BAGS (OPC) PVT LTD reserves the right to disable or limit COD for certain:
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Products
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Locations
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Customers
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High-volume sale periods
12. Contact Us
For shipping or COD-related inquiries, please contact:
ZENVOY BAGS (OPC) PVT LTD
📧 Email: nagaraj@zenvoybags.com
📞 Phone: +91 7204836665
📍 Address:
#502, 1st FLOOR, 16TH MAIN, 15TH CROSS
SECTOR – 4, HSR LAYOUT
BANGALORE – 560102
🕒 Business Hours:
Monday – Saturday
10:00 AM – 6:30 PM
Thank You for Choosing ZENVOY BAGS 💼
Your satisfaction is our priority. We’re proud to deliver high-quality bags with care, reliability, and transparency—every step of the way.