Frequently Asked Questions (FAQs)
1. What types of bags do you offer?
We offer a wide range of stylish and functional bags, including backpacks, totes, crossbody bags, and duffels. All of our products are designed with durability, comfort, and style in mind.
2. What materials are your bags made from?
Our bags are crafted from high-quality materials, including premium leather, eco-friendly fabrics, and durable nylon. We also prioritize sustainable sourcing whenever possible to minimize our environmental impact.
3. How do I care for my Zenvoy bag?
To keep your Zenvoy bag looking great, avoid exposure to direct sunlight for extended periods, wipe it down regularly with a damp cloth, and store it in a cool, dry place when not in use. For leather bags, we recommend using a leather conditioner.
4. Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location. Check out our Shipping Policy for more details.
5. Can I change or cancel my order after it's been placed?
Once an order is confirmed, we work quickly to get it processed and shipped. If you need to change or cancel your order, please contact us immediately via our Contact Us page. We’ll do our best to accommodate you before your order ships.
6. How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can also track your order status directly from your account page.
7. What is your return policy?
We want you to love your Zenvoy bag! If for any reason you’re not satisfied, we offer a hassle-free 30-day return policy. Please visit our Returns & Exchanges page for more information on how to return your item.
8. Are your bags waterproof or water-resistant?
Many of our bags are designed to be water-resistant to protect your items from light rain or spills. However, we recommend avoiding prolonged exposure to heavy water. Check the product description of each bag for specific care instructions.
9. How do I contact customer service?
You can reach us by visiting our Contact Us page or sending an email to [support@zenvoybags.com]. We’re happy to assist with any questions or concerns you have.
10. Can I buy Zenvoy Bags in stores?
At this time, Zenvoy Bags are only available online through our website. However, we are looking to partner with select retailers in the future. Stay tuned!